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they tell you that you have tech support either included with your package or xtra for 19.95 a month then when you use tech support your calling a 3rd party company that shows you have the service then instead of getting that service for your 19.95 a month, billing turns it into a nightmare from *** and they say you don't have the service and you have to pay 99.00 plus tax for using the service this happened 2 times I am out over 200 bucs!! This company sucks since Donovan sold it to a French /isreali that does not live here nor does he employ here anymore customer service /billing is overseas now and simply those people have no power to change anything nor do they care and after a zillion calls they won't even have a supervisor call me or get on the phone ,this used to be a good company till Donavan sold it now it SUCKS there terrorists and thieves and the New York AG has there story and crimes and I hope the New Jersey AG follows suit!!!

Reason of review: Problems with payment.

Preferred solution: i want the 200.oo plus dollars back you ripped me off of!!.

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